||Number of Pages
||Dorien Van De Mieroop , Stephanie Schnurr
||Identity Struggles Evidence from workplaces around the world
|| € 99.00
Author: Dorien Van De Mieroop , Stephanie Schnurr
Description: This collection provides a kaleidoscopic view of a range of identity struggles in the workplace context. It features twenty-two case studies that present an eclectic mix of workplaces in different socio-cultural contexts. They include, among others, household workers in Peru and Hong Kong, female professionals in India and the UK, social workers in Botswana and on Canadian reserves, tourist guides in Europe and construction workers in New Zealand. The volume addresses important questions on professional competence, group membership, (sometimes competing) expectations, and identity boundaries. The chapters establish that identity struggles are a reflection of issues of knowledge, competing norms and attempts for social change.
Table of Content: Dedication Acknowledgements xi Chapter 1. Introduction: A kaleidoscopic view of identity struggles at work Stephanie Schnurr and Dorien Van De Mieroop 1–18 Part I. Struggling to construct professional competence 22–123 Chapter 2. Coping with uncertainty: Gender and leadership identities in UK corporate life Judith Baxter 21–38 Chapter 3. Constructing a “competent” meeting chair: A study of the discourse of meeting chairing in a Hong Kong workplace Angela Chan 39–56 Chapter 4. Juggling “I”s and “we”s with “he”s and “she”s: Negotiating novice professional identities in stories of teamwork told in New Zealand job interviews Sophie Reissner-Roubicek 57–78 Chapter 5. Epistemic “Struggles”: When nurses’ expert identity is challenged by “knowledgeable” clients Olga Zayts and Stephanie Schnurr 79–94 Chapter 6. Who’s the expert?: Negotiating competence and authority in guided tours Elwys De Stefani and Lorenza Mondada 95–124 Part II. Struggling to (de-)construct in-group membership 128–240 Chapter 7. You’re a proper tradesman mate: Identity struggles and workplace transitions in New Zealand Janet Holmes and Meredith Marra 127–146 Chapter 8. Indian women at work: Struggling between visibility and invisibility Abha Chatterjee and Dorien Van De Mieroop 147–164 Chapter 9. The dynamics of identity struggle in interdisciplinary meetings in higher education Seongsook Choi and Keith Richards 165–184 Chapter 10. Laughables as a resource for foregrounding shared knowledge and shared identities in intercultural interactions in Scandinavia Louise Tranekjær 185–206 Chapter 11. Workplace conflicts as (re)source for analysing identity struggles in stories told in interviews Marlene Miglbauer 207–224 Chapter 12. Identities on a learning curve: Female migrant narratives and the construction of identities of (non)participation in Communities of Practice Jonathan Clifton and Dorien Van De Mieroop 225–240 Part III. Struggling to combine (sometimes competing) expectations 244–352 Chapter 13. Managing patients’ expectations in telephone complaints in Scotland Bethan Benwell and May McCreaddie 243–262 Chapter 14. Identity work in nurse-client interactions in selected community hospitals in Kenya Benson Oduor Ojwang 263–280 Chapter 15. ‘Even if there were procedures, we will be acting at our own discretion…’: General practitioners’ struggle about identity Agnieszka Sowińska 281–298 Chapter 16. A kind of work: Narratives from Canadian indigenous women Maria I. Medved and Jens Brockmeier 299–316 Chapter 17. Adapting self for private and public audiences: The enactment of leadership identity by New Zealand rugby coaches in huddles and interviews Kieran A. File and Nick Wilson 317–334 Chapter 18. “I speak French=eh”: Multilingualism and professional identity struggles in Luxembourg Anne Franziskus 335–352 Part IV. Struggling to define identity boundaries 356–454 Chapter 19. The discursive accomplishment of identity during veterinary medical consultations in the UK Robin Burrow 355–370 Chapter 20. Embracing a new professional identity: The case of social work in Botswana Unity Nkateng and Sue Wharton 371–386 Chapter 21. Identity and space: Discourse perspectives Gerlinde Mautner 387–406 Chapter 22. Household workers’ use of directives to negotiate their professional identity in Lima, Peru Susana de los Heros 407–426 Chapter 23. ‘We’re only here to help’: Identity struggles in foreign domestic helper narratives Hans J. Ladegaard 427–444 Chapter 24. Epilogue: Identity struggles as a reflection of knowledge, competing norms, and attempts for social change Dorien Van De Mieroop and Stephanie Schnurr 445–454 Index 455